By Caroline Mirakian, Head of National Accounts at Pepper Money
There is always uncertainty in life but providing professional financial advice at the time of a global pandemic can be a particular challenge. So, what do your clients really want, and expect from you in this changing landscape?
Here are four of our tips:
1. Get back to basics
In a challenging environment, a good first step is to take a step back and focus on delivering the basics really well. This is a common approach taken in sport when a new coach takes over an ailing team, and it applies just as well to any profession going through an uncertain period – get the basics right and the rest will follow.